Customer Service

GOMELSKY GUARANTEE

Gomelsky is proud to offer a limited lifetime guarantee on every watch

Your Gomelsky watch is warranted by Bedrock Manufacturing for the lifetime of the watch under the terms and conditions of this warranty. The Gomelsky warranty covers faulty workmanship under normal use for the lifetime of the product. If your timepiece requires service covered by the warranty, any components (excluding battery, leather band and buckle) found to be defective as a result of manufacturing defect will be, at Gomelsky’s sole discretion, repaired or replaced free of charge. After the warranty period, any services or repairs will be subject to a service charge. In the case of a replacement, Gomelsky cannot guarantee that your same watch model will still be available. If your model is not available a watch of equal value and similar style will be provided.

This Warranty Does Not Cover
  • Leather/Alligator/Lizard strap, battery or buckle
  • Damage resulting from improper handling, lack of care, negligence, accidents, unauthorized modifications, disassembly or normal wear and tear.
  • Damage resulting from contact with water if your watch is not water resistant or has been opened by an unauthorized service center and not properly re-tested by an authorized service center.
  • If you have your watch battery replaced by any service provider other than a Gomelsky authorized service center, such replacement will not void your warranty, so long as such replacement (i) is performed by an experienced and legitimate service center, (ii) is not performed in a negligent manner, and (iii) is reassembled properly, including without limitation, replacement of gasket if necessary to achieve suitable water-tightness. Gomelsky has the right to determine, in its sole and absolute discretion, if any such third party battery replacement voids your warranty.
  • If you have your watch battery replaced by any service provider other than a Gomelsky authorized service center, such replacement will not void your warranty, so long as such replacement (i) is performed by an experienced and legitimate service center, (ii) is not performed in a negligent manner, and (iii) is reassembled properly, including without limitation, replacement of gasket if necessary to achieve suitable water-tightness. Gomelsky has the right to determine, in its sole and absolute discretion, if any such third party battery replacement voids your warranty.
REQUESTING WARRANTY AND OTHER WATCH REPAIRS
Should you require work under warranty, please send in your watch, a copy of your sales receipt and a completed watch repair form, which can be found on the Gomelsky website (gomelskywatches.com), to the authorized international watch service center listed below. Do not send original packaging, as it will not be returned. Bedrock Manufacturing highly recommends you insure your parcel and adequately protect the watch during shipment. Bedrock Manufacturing is not responsible for product lost or damaged during shipment. For service work that is not covered under this warranty, the service center may perform the services you request for a charge dependent on watch style and type of work requested. Such charges will be notified and agreed by you prior to performing the services. In addition to repair charges, if required, a service and handling fee of $25.00 will be charged for all repairs and warranty services. Such fee must be prepaid by check or money order payable to Bedrock Manufacturing at the time of delivery of the watch to the repair center. This fee is subject to change.