Customer Service

FAQ

How did the Shinola Gomelsky watch collection come to be?

We wanted to create a timepiece that changes the way people think about luxury watches. It is understated yet bold and innovative yet vintage. We also wanted women, no matter where they are, to enjoy wearing jewelry that not only matches their favorite outfit but reflects their unique personality. The Gomelsky watch collection is a testament to staying your one-of-a-kind self with an accessory that travels with you day in and day out.

Where can I get my watch repaired?

For repairs in the US:

You can drop your Gomelsky watch off at any Shinola store and we’ll be happy to mail it to our service center in Detroit for repair.

The Shinola store in Midtown Detroit offers in house watch repair and battery replacement services.

If you don’t live near a Shinola store, or if you would prefer to mail your watch in, please fill out and submit the form below to create a warranty or repair request and we’ll email you with full instructions on how to send your watch to our service center.

For all other countries: Please contact us and we’ll inform you of your options.

  1. Click here to print a Repair Form. Fill out the Return Form completely.

Please send all items back to Gomelsky with a completed Repairs Form to the following address:

 

Gomelsky
Attn: Repairs
485 W. Milwaukee St.
Suite 501
Detroit, MI 48202

  1. Use your original Gomelskywatches.com box, or any plain, unmarked cardboard box to ship your return.
  2. Attach your new return label to the shipping box.
  3. Place a completed Repair Form in the shipping box.

 

How do I return my watch?

Free returns are included on all U.S. orders of $100 and over before tax 

For U.S. orders over $100, click here to print your pre-paid FedEx return label.

  1. Use your original Gomelskywatches.com box, or any plain, unmarked cardboard box to ship your return.
  2. Attach your new return label to the shipping box.
  3. Place a completed Return Form in the shipping box.

 

For returns on U.S. orders under $100:

  • Please be sure to ship your item by insured, traceable mail. This service is offered by FedEx, UPS, USPS and other carriers.
  1. You will be responsible for shipment costs. Please be sure to ship your item prepaid (no CODs allowed).
  • We highly recommend you insure your parcel and adequately protect it during shipment. Gomelsky is not responsible for products lost or damaged during shipment.

Please send all items back to Gomelsky with a completed Return Form to the following address:

Gomelsky
Attn: Returns
485 W Milwaukee Street
Detroit, MI 48202

In order to receive a full refund on items returned, the items(s) have to be returned (i) within 30 days from date of purchase; (ii) with completed return form; (iii) in the original packaging;(iv) in new/unused condition.

  • If you are unable to comply fully with the return policy, unfortunately you may not be entitled to a full refund or any refund.
  • Price adjustments on previous purchases are not permitted.
  • Returns can only be accepted on purchases from www.gomelskywaches.com.

 

When can I expect my Gomelsky watch to ship?

It typically takes overnight orders 1-2 business days to arrive at your door. For 2nd day delivery, your watch will arrive between 2-3 business days. The maximum waiting time for standard shipping is between 5-7 business days.

Shipping is free on standard orders.

How do I care for my watch and straps?

Each Gomelsky timepiece is designed and manufactured to the highest of standards. Unlike most other mechanical objects, a watch operates non-stop. In order to ensure optimal performance and longevity from your Gomelsky timepiece, please review the simple guidelines for care and precautions. Care

  • Clean your watch with a soft cloth and water only. Do not submerge your watch under water unless it is water rated.
  • After saltwater use, rinse watch under tap water and wipe dry with a soft cloth.
  • Metal bracelets should be cleaned periodically. Clean with a soft brush dipped in mild soapy water and dry thoroughly with a soft cloth.
  • We advise having your timepiece serviced every 18-24 months to ensure long use and trouble-free operation.

Precautions

Your timepiece is a complex integration of parts and components brought together by skilled craftspeople. There are certain actions or environmental situations that may damage or impede your timepiece's ability to perform optimally.

It is important to avoid the following conditions: extreme heat or cold, as well as prolonged periods of exposure to direct sunlight, exposure to wet conditions that exceed your timepiece’s water rating. (See caseback and chart).

Your timepiece should not be affected by magnetic fields generated by household items such as televisions and stereos, but avoidance of other strong electric fields or static electricity, which may interrupt mechanism, is suggested. It is also important to avoid extreme shock or impact.

If you want to view more information on watch care and storage, click here.

Power Saving Mechanism

In order to extend the battery life of your watch when it¹s not in use, gently pull the movement stem/crown out until you feel it click. This will reduce battery power consumption 23 by 70%. Please note that this is the same stem/crown position that is used to perform a quick TIME SETTING.

End of Battery Life (EOL)

Your watch is equipped with a feature to indicate when the battery level is low. When the battery gets to that stage, the second hand will jump 4 steps at a time, every 4 seconds. This behavior lowers the power consumption while still displaying the time accurately and letting you know that it is time to change the battery.

 

Are Gomelsky watches waterproof?

All the Gomelsky timepieces are designed with a minimum water-resistance rating of 3ATM (100ft / 30m).

The water-resistance of a timepiece protects the movement from dust, moisture, and risk of damage to the movement should it be immersed in water. Please see chart for guidelines for recommended exposure of various water ratings.

It is important not to attempt to adjust the position of the crown while the timepiece is in contact with water. Water can enter the case causing damage to the movement.

Use Chart

Where can I purchase a Gomelsky Watch?

You can purchase online and in-store. Our Store Locator will help you find Gomelsky watches at a location near you. Our timepieces can be found all over the continental United States.